A confirmation letter will be sent to your input email address when you complete your order. It will include your order number, kit details, price, quantity, shipping fee, and address. 

If you could not find it in the main mailbox, kindly help check in spam mail and promotion mail. 

Kindly help to input the exact email address to make sure you could receive an email confirmation after purchasing from our website

For your information, our default delivery time is from 8-10 working days and the latest is from 10-12 working days, depending on where you live and the date you ordered. 

Email Order Confirmation will include Tracking Code to track the progress of your order.

Our delivery tracking platform allows you to track your packages no matter where they are. Your tracking reference should be sent to you by email once we have processed your order.

Please use that tracking number to track your order via carrier website (Yodel/Royal Mail)

In the event that there is a quality issue, a refund/return may be made. Kindly help reaches out to our support email for further assistance.

Any return request needs to have a valid reason. Therefore, please help check the size chart carefully before proceeding.

After you purchase a product, you are only permitted to request a refund within 30 days from the purchase date.

You could choose the customized name and number when purchasing our product. 

It is regrettable that once letters and/or numbers have been applied to a shirt, we are unable to exchange or refund it. Custom-made shirts cannot be resold as they have been customized according to your specifications. 

We can only exchange or refund personalized products if they prove to be defective.